Course Overview

This 8-week course prepares you for the Salesforce Administrator Certification exam. Students learn about the foundation of Salesforce and the key features and functionality of the platform through a guided, instructor-led approach.

Salesforce Administrator program is divided into four modules:

• Platform Fundamentals
• Salesforce Products
• Data Management & Automation
• Reports, Dashboards, and Mobile

This course covers: Salesforce organization setup, user management, security and access, standard and custom objects, Sales Cloud, Service Cloud, activity and event management, data management, analytics, reports and dashboards, workflow and process automation, desktop and mobile administration, and AppExchange.

All modules contain quizzes that test your knowledge and practical challenges to give you the opportunity to apply what you learn in the Salesforce platform. The course offers practice certification exams and a robust capstone project to complete the course.

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Who Should Enroll

This course is designed for anyone looking to build a career in Salesforce, as well as current Salesforce users looking to advance their skills. You do not need Salesforce experience to take the course and pass the exam.

There are no prerequisites for this course or the Salesforce Administrator Certification exam. Professional experience with the basic concepts and functions of Salesforce, such as navigation, data management, security, and using Sales Cloud would provide an advantage in taking the course exam.

Reasons to Enroll

Expand your knowledge: Salesforce users advance your knowledge and become more proficient and effective in your current job including marketing, sales, IT, business development, and product management.

Start your Salesforce career path: Salesforce offers 6 specialized certifications, and 5 advanced certifications for the Salesforce Administrator and prepares you for work in just about any industry including retail, hospitality, technology, financial services, healthcare, manufacturing, education, and more. (maybe use icons for the industries)

• Salesforce Administrator
• App Builder
• Architect
• Consultant
• Developer
• Marketing Cloud Administrator
• CPQ Specialist

Expectations Upon Completion 

You will be prepared to pass the Salesforce Administrator Certification exam knowing these features in Salesforce:

• Organization and user configuration
• Security and access
• Standard and custom objects
• Sales and marketing applications
• Activity management and collaboration
• Data management
• Analytics, reports, and Dashboards
• Workflow/process automation
• Desktop and mobile administration
• AppExchange
• Role hierarchy
• CRM functionality
• Capabilities of Chatter
• Validation rules
• Data loader
• Page layouts
• Record type

General IT Prerequisite Knowledge and Experience

Before taking this course, you should have:

• General IT business and technical knowledge.
• Basic understanding of IT services, such as CPUs, RAM, disk, databases, networking, servers, etc.